Nen tang quan ly lao dong thong minh

Moi tin nhan cong nhan. Phan loai. Xu ly. Tu dong.

WorkOps Hub hop nhat tin nhan tu SMS va email, phan loai bang AI, tu dong mo ticket va bao cao SLA theo thoi gian thuc — giam thao tac thu cong, tang toc xu ly va dam bao khong case nao bi bo sot.

Dat lich demo → Xem cach hoat dong
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Cong nhan duoc quan ly
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Do chinh xac AI trung binh
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Khoi tu dong hoa dang hoat dong
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Luot chay tu dong hoa
Bai toan cua nganh

Hang tram tin nhan cong nhan moi ngay — va khong ai biet case nao dang bi tre

Cong nhan gui SMS hoi ve luong, cham cong, xin nghi phep, bao su co... Moi tin nhan den tu nhieu kenh khac nhau, khong co he thong xu ly nhat quan, SLA khong duoc theo doi, case bi bo sot.

⚠ Khi khong co he thong

  • ✕Tin nhan tu SMS va email xu ly rieng le, khong co bo nho tap trung.
  • ✕Phan cong thu cong — nhan vien phai tu doc, tu phan loai, tu chuyen case.
  • ✕Khong co SLA: case "mat trong dong chay" hoac xu ly sai nguoi.
  • ✕Manager khong biet nhan vien dang xu ly gi, tong thoi gian xu ly moi case la bao lau.
  • ✕Khong co lich su: cong nhan phan nan la van de cu, nhan vien khong tra loi duoc.

◆ Voi WorkOps Hub

  • ✓Hop nhat SMS + email vao mot luong duy nhat, tu dong mo ticket cho moi tin nhan.
  • ✓AI phan loai va phan cong ngay lap tuc — dung doi tuong, dung do uu tien.
  • ✓SLA canh bao 2 ngay, vi pham 3 ngay — hien thi mau do/vang ro rang.
  • ✓Dashboard Manager: xem tat ca case theo trang thai, nguoi xu ly, doi tuong.
  • ✓Lich su day du: moi cuoc hoi thoai, moi ghi chu, moi thay doi deu duoc luu.
Cach hoat dong

Ba luong xu ly, mot nguon du lieu

Tu dong khi co the, leo thang khi can thiet, ghi nhan tat ca moi luc — quy trinh khong bao gio bi tat nghen.

Luong A · Chinh

Nhan va phan loai tu dong

Xu ly ngay khi tin nhan den.

  1. Tin nhan tu SMS hoac email cua cong nhan gui vao he thong.
  2. AI Orchestrator phan tich noi dung, xac dinh loai case.
  3. Chuyen den AI chuyen biet (Payroll / Attendance / Incident).
  4. Tu dong mo ticket, gan do uu tien va doi xu ly.
  5. GUI thong bao cho nhan vien phu trach, SLA bat dau dem.
Luong B · Xu ly ticket

Quan ly va giai quyet case

Nhan vien xu ly trong giao dien tap trung.

  1. Nhan vien mo ticket, doc noi dung va lich su cuoc hoi thoai.
  2. The vong thoa luan noi bo, ghi chu, dinh kem tai lieu.
  3. GUI tra loi cho cong nhan qua SMS hoac email.
  4. Cap nhat trang thai: Open → In Progress → Resolved.
  5. Case dong lai, lich su duoc luu tru day du de tra cuu sau.
Luong C · Tu dong hoa

Phan hoi tu dong bang AI

Phan hoi ngay cho cac query don gian.

  1. AI doc noi dung, kiem tra Knowledge Base cua tung loai case.
  2. Neu co du du lieu, AI soan phan hoi tu dong.
  3. Kiem tra do tin cay (confidence ≥ 80%) truoc khi gui.
  4. Gui phan hoi, dong ticket tu dong neu du dieu kien.
  5. Cac truong hop chua ro se duoc leo thang cho nguoi phu trach.
Gia tri mang lai

Toi uu hieu suat van hanh nhan luc tren moi khia canh

Khong chi ghi nhan tin nhan — nen tang giup ban xu ly nhanh hon, kiem soat chat hon va quyet dinh bang du lieu.

⚡

Tang toc xu ly

AI phan loai va phan cong case trong vong giay, khong can nhan vien tu sap xep va chuyen tiep thu cong.

🤖

4 AI chuyen biet

Orchestrator, Payroll, Attendance va Incident Agent xu ly dung loai query — chinh xac, nhat quan, 24/7.

📊

Nhin thay toan bo

Dashboard theo thoi gian thuc, bao cao SLA, canh bao vi pham — Manager biet ngay case nao dang bi cham.

📱

Da kenh, mot he thong

SMS Heymarket va email hop nhat vao mot giao dien duy nhat — khong can chuyen qua lai giua nhieu ung dung.

🔓

Luu vet, kiem toan

Moi tin nhan, moi hanh dong, moi thay doi deu duoc ghi lai kem thoi gian va nguoi thuc hien.

👥

Phan quyen ro rang

Admin, Manager, Back Office va Operator co giao dien rieng phu hop vai tro — khong lo xem nham hay chinh nham.

Tinh nang nen tang

Day du cong cu cho ca quan tri vien va nhan vien xu ly

Admin / Manager

Trung tam dieu hanh

Cau hinh, giam sat va bao cao toan he thong

  • ►Quan ly nguoi dung — them, sua, phan vai tro Admin / Manager / Back Office / Operator.
  • ►Quy tac dinh tuyen — 6 loai case, do uu tien va doi xu ly co the tuy chinh.
  • ►Cau hinh SLA — nguong canh bao va vi pham cho tung loai case.
  • ►Mau thong bao — 20+ mau cho cac su kien he thong, SLA, cong nhan va Manager.
  • ►Bao cao va dashboard — hieu suat AI, toc do xu ly, lich su chay automation.
  • ►Cau hinh AI Agent — ngu nguong confidence, Knowledge Base theo tung loai case.
Back Office / Operator

Giao dien xu ly case

Thao tac nhanh, uu tien ro rang, khong bo sot

  • ►Hang doi ticket — danh sach case phan cong san, loc theo trang thai, do uu tien, SLA.
  • ►Lich su hoi thoai — doc toan bo cuoc trao doi cong nhan & nhan vien theo ticket.
  • ►Gui tin nhan — phan hoi cong nhan qua SMS hoac email ngay trong giao dien.
  • ►Ghi chu noi bo — ghi chu, tag dong nghiep, kem file dinh kem vao case.
  • ►Chi so SLA — biet ngay case nao sap canh bao, case nao da vi pham SLA.
He thong AI

4 AI Agent chuyen biet van hanh 24/7

Mo hinh gpt-4.1-mini xu ly toan bo luong tin nhan den — tu phan loai, dinh tuyen den phan hoi tu dong — voi do chinh xac trung binh 86%.

🌐
Orchestrator Agent
Nhan moi tin nhan dau vao, phan tich va dinh tuyen den AI chuyen biet phu hop. Day la diem vao duy nhat cua moi luong xu ly.
● Xu ly moi tin nhan
💵
Payroll Agent
Chuyen xu ly cac query ve luong, bang cham cong, khau tru va phu cap. Ket noi Knowledge Base noi bo de phan hoi chinh xac.
● Payroll & Timecard
📅
Attendance Agent
Xu ly bao cao vang mat, di tre, xin nghi phep. Tu dong ghi nhan su kien va thong bao cho Operator phu trach.
● Cham cong & Nghi phep
⚠
Incident Agent
Xu ly bao cao su co tai noi lam viec, phieu khieu nai, van de an toan. Uu tien Urgent, leo thang ngay cho Manager.
● Su co & Khieu nai
Luong xu ly AI (minh hoa)
📧
Tin nhan dau vaoSMS / Email tu cong nhan
↓
🌐
OrchestratorPhan loai noi dung, chon agent
↓
🤖
Specialist AgentPayroll / Attendance / Incident
↓
📋
Ticket + Phan congDung doi, dung do uu tien
↓
✉
Phan hoi / Giao nhan vienTu dong hoac escalate
86%
Do tin cay AI trung binh
$0.42
Chi phi / 1,251 luot chay
795
Automation runs da xu ly
4
AI Agent hoat dong
Quy tac dinh tuyen

6 loai case — moi loai dung doi, dung do uu tien

He thong tu dong phan loai moi tin nhan vao dung loai case, gan do uu tien va phan cong cho doi ngu phu trach tuong ung.

Loai case Kieu xu ly Do uu tien Doi xu ly
Cham cong / Attendance Ghi nhan su kien Low Operations
Ho so / Compliance Tao Ticket hanh dong High Back Office
Cau hoi chung Tao Ticket hanh dong Low Operations
Bang luong / Payroll Tao Ticket hanh dong High Back Office
Tuyen dung / Recruiting Tu dong hoa Low Talent
Su co lao dong Tao Ticket hanh dong Urgent Operations
Tich hop san

Ket noi voi cac nen tang ban da dang su dung

📱

Heymarket

SMS 2 chieu voi cong nhan, quan ly cuoc hoi thoai tap trung.

✉

Postmark

Gui va nhan email giao dich, thong bao tu dong do tin cay cao.

🤖

GPT-4.1-mini

Mo hinh AI nhan phan loai noi dung, soan phan hoi va xu ly Knowledge Base.

📋

Open API

Ket noi he thong ERP, phan mem quan ly nhan su hoac data warehouse hien co.

Ket qua thuc te

So lieu tu he thong da trien khai

Cac chi so duoc do truc tiep tu he thong sau giai doan pilot.

70+Cong nhan duoc quan ly tren mot nen tang
13Nha may khach hang duoc tich hop
36Khoi automation dang chay lien tuc
86%Do chinh xac phan loai AI trung binh
<$0.001Chi phi AI moi tin nhan xu ly
San sang chuyen doi quy trinh quan ly lao dong?

Dat lich demo WorkOps Hub

Xem truc tiep cach AI phan loai tin nhan, mo ticket tu dong va SLA duoc theo doi theo thoi gian thuc.

Dat lich demo → Tim hieu them